Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. It is a centralized repository to keep all kind of articles like Getting Started Guides, Best Practices, FAQ, How To or Tutorials which helps your employees gain knowledge, which will also reduce the number of help desk tickets. The Knowledge Base may be for your internal your organization which helps in empowering the employees or if you own a service/product it may be for your customer.
Best Knowledge Management Software
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. The Lite version of the Zendesk Guide is included as a part of Zendesk Support or pro version can also be purchased separately.
The Content (Article) can be organized in sections and each section into the categories. The Articles has up/down vote features, also uses can comment. Chatbot can use these articles to reply atutomaticlly to user queries.
Zendesk Guide also comes with a community or forum feature, helps in improving customer engagement.
Document360 is one of the simple and best Knowledge Base or Knowledge Management (KM) Software which allows easy management of all knowledge articles. Normally if you subscribe for a CRM or CSS it comes with a knowledge management tool otherwise, one can use Document360 like KM tool for a self-service knowledge base for your user/customer.
Document360 Landing Page / Home page:
Document360 has a simple welcome or Home page with a search bar.
Documentation page:This contains all the document with left navigation. Left navigation shows all categories with folder structure
The tool comes with a simple and good text editor to enter and format the content. It also allows these article pages to be arranged in categorical order.
Other features includes Mapping Custom Domain, Version Control for the documents, Analytics for search and document view, SEO Settings, Comments.
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