Customer satisfaction plays a vital role in any business. It helps in retaining the customer and sustainable growth of your business. Getting the feedback allows businesses to understand customer needs, and it also helps in improving the quality, efficiency, and reliability of a business.
There are many free and paid survey platforms and tools which can be efficiently used to get customer feedback (also called as the voice of the customer). Feedback can be collected as a standalone survey using online survey platforms, or it can also be integrated into the websites and apps.
Here is the list of best free and paid online survey platforms (survey tools for website) for getting customer feedback.
Best free and paid online survey platforms (survey tools for website) for getting customer feedback
SurveyMonkey world's leading survey software, there is no doubt in that. The cloud-based software as a service company, founded in 1999. SurveyMonkey has free basic which allows business to create unlimited surveys for free. The paid plan includes unlimited responses per survey, customizable themes and templates and many other features.
In addition to providing free and paid plans for individual users, SurveyMonkey offers more large-scale enterprise options for companies interested in data analysis, brand management, and consumer-focused marketing.
OpinionLab was founded in 1999 to bring to market the fundamental concept that listening to your customers is important, but more important is the need for you to listen to them on their terms and react quickly and effectively to what they tell you. Hundreds of the world’s leading brands today trust OpinionLab to optimize customer experience and drive engagement across multiple channels. OpinionLab joined with Verint in 2016 to create the market’s broadest Voice of Customer solution and is now known as OpinionLab A Verint Company
With over 2.5 million users across 100 countries, Questionpro is a leading provider of online survey software that allows users to generate the insights they need to make better business decisions. Along with providing the tools for creation, distribution, and analysis of surveys, they also provides a platform for polling, tablet-based mobile research, and data visualization.
4) Google Surveys
Google Surveys (formerly Google Consumer Surveys) is a business product by Google that facilitates customized market research.
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