Top 20 free and paid online survey (customer experience) platforms

Top free and paid online survey (customer experience) platforms

Customer satisfaction (customer experience) plays a vital role in any business. It helps in retaining the customer and sustainable growth of your business. Getting feedback allows businesses to understand customer needs, and it also helps to improve the quality, efficiency, and reliability of a business.

There are many free and paid survey platforms and tools which can be efficiently used to get customer feedback (also called the voice of the customer). Feedback can be collected as a standalone survey using online survey platforms, or it can also be integrated into the websites and apps. Here is the list of the best free and paid online survey platforms for getting customer feedback.

Top free and paid online survey (customer experience) platforms


SurveyMonkey world's leading survey software, there is no doubt in that. The cloud-based software as a service company, founded in 1999. SurveyMonkey has free basic which allows business to create unlimited surveys for free. The paid plan includes unlimited responses per survey, customizable themes and templates and many other features.

In addition to providing free and paid plans for individual users, SurveyMonkey offers more large-scale enterprise options for companies interested in data analysis, brand management, and consumer-focused marketing.


Free Online Survey Software and Tools | QuestionPro. Free survey software: QuestionPro online survey software to create surveys and questionnaires in minutes. Use QuestionPro free survey platform with 80+ question-types, ready-made templates, multiple survey distribution & data collection options, and robust survey analytics dashboards.

With over 2.5 million users across 100 countries, Questionpro is a leading provider of online survey software that allows users to generate the insights they need to make better business decisions. Along with providing the tools for creating, distributing, and analyzing surveys, they also provide a platform for polling, tablet-based mobile research, and data visualization.


Free Online Survey Maker| SurveyPlanet. Use SurveyPlanet's simple free online survey tools to build & share online surveys quickly!

Typeform surveys

Survey Maker - Create Free Online Questionnaires | Typeform. Boost your response rates with beautiful free surveys and questionnaires. Use Typeform’s quick and easy survey maker and start collecting better data right away.

ProProfs Survey

Survey Maker: Online Survey Software for Free. ProProfs Survey Maker software helps you capture feedback using online surveys & questionnaires. Signup and get started for free today!


Omnichannel Experience Management Platform - SurveySparrow. Create better experience for your customers & employees. Design 'Wow' moments. Get started with SurveySparrow, for FREE!


Customer Experience & Survey Software 🚀 Survicate [Use Free]. Collect NPS, CSAT, CES data & send custom surveys with one tool. Distribute customer surveys via email, links, websites, web apps, mobile apps, and more!

Google Forms

Google Forms: Free Online Surveys for Personal Use. Create a new survey and edit it with others at the same time. Choose from a variety of pre-made themes or create your own. Free with a Google account.

Zoho Survey

Create online surveys and questionnaires for free : Zoho Survey. Easily create online surveys and questionnaires for free. Use Zoho Survey to collect data for customer satisfaction, feedback, business, research, HR, and more.


Make Beautiful Surveys, Forms, and Polls Free | SurveyLegend. Create custom, engaging surveys, forms, questionnaires, and polls on any device with SurveyLegend's free, dynamic survey maker.


Crowdsignal | Surveys, Polls, and Quizzes | Get the responses you need, anywhere. Create flexible surveys, polls, quizzes and ratings with Crowdsignal.


GetFeedback: Customer Experience Platform. The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most.


Confirmit - Customer, Product, and Employee Experience Software SolutionsConfirmit is the smart solution to uncovering & sharing insights.


KwikSurveys - Online Survey Maker (GDPR compliant, 3 million users). KwikSurveys is a survey maker for collecting data and driving research. Create online surveys, analyze results and adapt effortlessly.


Measure and improve customer satisfaction using NPS and CSAT surveys. Send a Net Promoter Score survey to your clients and start gathering, analyzing and acting on the received customer feedback.


The Customer Experience Platform | AskNicely NPS Software. A No.1 Rated G2 Crowd customer experience platform, AskNicely provides automated solutions to increase repeat business and referrals, measure every customer experience and motivate frontline teams.


Feedier | Experience Management Platform. The Feedback Platform that makes feedback intelligence easily actionable to the right team.


Responster - Feedback made easy!. Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Design and share engaging surveys in minutes and learn how to improve your business with actionable insights in real-time.

Survey Maker, Free Online Questionnaire Creator. SurveyNuts is an online survey software designed to help users quickly create online and mobile questionnaires, gather answers, and view results graphically in real-time.


Pulse Insights - Get to the heart of your customer experience. Uncover the essential insights your business needs to be its best.

Make daily business decisions without missing a beat. Pulse Insights is more than a CX platform—it’s a springboard for creating more personalized and profitable experiences at scale for your customers.